Buzzer Connection issues

If a blinking buzzer/keypad is shown on the welcome screen of QuizXpress Live, this indicates that the buzzers are not connected properly. To resolve this:

• Open the Quiz Setup application and check whether the buzzer type selected on the ‘Buzzers’ page matches the buzzers you are actually using. For Fleetwood Reply buzzers, be sure to set the correct channel of the base station and the IDs of the keypads used.

As stated before, you can use the Buzzer Test application, available from the QuizXpress Start menu, to check whether the buzzers have been set up correctly. This application is also useful for testing the range of your buzzers while you are at the production site.

Note

Windows 7 with the latest revision of the wireless BuzzTM buzzers requires a special procedure. Please contact us if you need help with this. On Windows 7, this revision of the buzzers is recognized as a USB hub, while it should use a USB HID (like a mouse or keyboard). You must set this manually.*

Using Fleetwood Reply Systems keypads

To avoid problems, you should always test the entire system before use. For large rooms, you should obtain floorplans ahead of time and decide on equipment placement. Keep the Reply equipment away from other radio devices, speakers, and large metal objects. The receiver should be placed as high as possible in the room so a clear line of sight can be established to the keypads. Walls may affect the range of the keypads. Be aware of the presence of Wi-Fi routers in the room, as these may affect the range of the Reply devices. For more information about properly setting up this keypad system, consult the Fleetwood Reply Mini user manual, available from the download section of our site.

Using Sony wired buzzers on Windows Vista

The following revision of Sony wired buzzers does not work on Windows Vista: SCEH-0005. Please contact us if you need help with these buzzers.

All wireless versions of the Sony buzzers work with Windows. For Windows 7 and higher, it may be necessary to follow a special procedure, depending on the revision of your buzzers. Please consult Appendix C for the procedure to install the latest revision of the Sony buzzers on Windows Vista and Windows 7.

Large setups with Sony buzzers

If needed, the receivers can be placed away from the computer by using active USB cables. In this way, ‘islands’ of people can be created around a receiver, allowing bigger groups to participate. QuizXpress has been tested with up to 12 Sony BuzzTM buzzers, but up to 20 buzzers have been used in the field. With wired buzzers, there is no limitation — people have been using QuizXpress with up to 120 wired BuzzTM buzzers on a standard USB infrastructure.